Answer on the channel your customers already reply to.
Order updates, appointment reminders, payment confirmations, daily business reports and first-line support — automated on WhatsApp through the official Business API, so the message arrives where it will actually be read.
FUEiNT Technologies is a software studio in Coimbatore, India, building WhatsApp message automation since 2014 — notifications, internal reporting and support bots on the official WhatsApp Business API and Meta Graph API.
What we actually build.
Six automations that businesses ask for by name. Each is a workflow, not a broadcast list.
Real-time alerts for order updates, appointment reminders and payment confirmations, delivered straight to your customers’ phones.
Daily business summaries, error logs and performance metrics delivered automatically into your team’s WhatsApp groups.
Intelligent chatbots that handle FAQs, booking enquiries and initial troubleshooting instantly, at any hour.
Customers notified automatically about abandoned carts, order confirmations, shipping updates and delivery status.
Fewer no-shows, with automated reminders for appointments, webinars and meetings, and the option to confirm or reschedule in the same thread.
Automated daily sales reports, server health checks and lead summaries in your internal groups, so nobody has to open a dashboard to find out.
How the build runs.
Which message, triggered by what, to whom, and what happens if they reply. Most of the work is this list being honest.
WhatsApp Business API access, the number, and the message templates that Meta has to approve before anything sends.
Webhooks from your systems into Node.js or Python functions on AWS Lambda, so the message fires from the event rather than from a person.
Where replies matter, a bot handles FAQs, bookings and first-line troubleshooting, and hands over to a human at the point it should.
Delivery, failures and replies monitored, because an automation nobody is watching is an automation quietly failing.
- The business number you want to use, and whether it is already on WhatsApp.
- The systems that hold the trigger — your store, CRM, booking tool or ERP.
- The exact messages you send today, however manually.
- Who picks up when the bot hands over.
Questions we are actually asked.
Why WhatsApp rather than email or SMS?
Over two billion people use WhatsApp, and WhatsApp messages have significantly higher open and response rates than traditional email or SMS marketing. It is the most direct channel to reach your audience.
Is this the official API?
Yes — the WhatsApp Business API and the Meta Graph API. We use official APIs and robust infrastructure so the automation is reliable and compliant, rather than a workaround that breaks when a client update ships.
What can it send?
Order updates, appointment reminders, payment confirmations, abandoned-cart and shipping notifications for e-commerce, and internal reports such as daily sales summaries, server health checks and lead lists into your own team groups.
Can it answer, or only send?
It can answer. Chatbots handle FAQs, booking enquiries and initial troubleshooting instantly, at any time of day, and hand over to a person at the point where a person is genuinely needed.
What is it built on?
The WhatsApp Business API and Meta Graph API, with Node.js or Python running on AWS Lambda, webhooks for the triggers, and Dialogflow where a conversational layer is required.
The work either side of this one.
You are already on WhatsApp. Start there.
Message us the way your customers message you. Tell us what you send by hand today and we will tell you what can stop being sent by hand.
Saravanampatti, Coimbatore, TN, India — 641035
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